Privacy Policy

1. About Eventedia

Eventedia is a product and digital platform operated by Eventedia Hub Limited, a company operating in Zambia.

Eventedia provides online event discovery, ticketing, event management, event promotion, affiliate, vendor, fundraising and related digital services.

Throughout this Privacy Policy, “Eventedia,” “we,” “us,” and “our” refer to Eventedia Hub Limited, trading as Eventedia, unless the context requires otherwise.

We are committed to protecting the privacy and personal information of our users and to handling personal information responsibly, fairly, securely and transparently.

This Privacy Policy explains how Eventedia Hub Limited collects, uses, stores, protects and discloses personal information when you access or use the Eventedia website, applications, services, features and related platforms.

By accessing or using Eventedia, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, information generated through your use of Eventedia, and information received from third-party service providers where appropriate.

2.1 Personal Information

Depending on how you use Eventedia, we may collect:

• Full name
• Email address
• Phone number
• Username
• Account credentials
• Profile information
• Address information where required
• Location information where enabled
• Communication preferences
• Event preferences
• Other information voluntarily provided by you

2.2 Event and Ticket Information

When you create, manage, purchase or use tickets for an event, we may collect:

• Event details
• Ticket type
• Ticket quantity
• Ticket price
• Order information
• Attendee information
• Booking information
• Ticket identification information
• Event attendance information
• Ticket scanning information
• Organizer information
• Vendor information
• Affiliate referral information

2.3 Payment Information

Eventedia may process payments through third-party payment providers. Information associated with a transaction may include:

• Transaction reference
• Payment status
• Amount paid
• Payment method
• Transaction date
• Transaction time
• Relevant payment identifiers

Where payment information is processed directly by a third-party payment provider, Eventedia does not intentionally store complete payment-card information unless necessary for a legitimate and permitted purpose.

2.4 Location Information

Where you provide permission, Eventedia may process location information to provide:

• Events near your location
• Location-based recommendations
• Venue information
• Maps
• Directions
• Location-based searches

You may control location permissions through your device or browser settings.

2.5 Technical and Usage Information

When you access Eventedia, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Features used
• Date and time of access
• Referral information
• General usage information
• Cookies and similar technologies

3. How We Use Personal Information

Eventedia Hub Limited may use personal information for legitimate operational and business purposes, including:

• Creating and managing user accounts
• Processing ticket purchases
• Delivering tickets
• Managing events
• Managing event attendance
• Processing payments
• Processing withdrawals
• Managing refunds
• Operating the affiliate programme
• Managing vendors and organizers
• Processing donations and fundraising transactions
• Providing customer support
• Sending transaction confirmations
• Sending account notifications
• Maintaining platform security
• Detecting fraud and abuse
• Investigating suspicious transactions
• Improving Eventedia services
• Understanding platform usage
• Developing new features
• Sending promotional communications where permitted
• Maintaining business and financial records
• Resolving disputes
• Meeting regulatory and legal obligations
• Protecting the rights, property and security of Eventedia Hub Limited and its users

4. Processing of Personal Information

Personal information shall be processed fairly, transparently and only for legitimate purposes.

Eventedia Hub Limited will take reasonable steps to ensure that information collected is relevant to the purpose for which it is processed.

Personal information shall not be processed in a manner that is inconsistent with the purpose for which it was collected, except where otherwise permitted or required.

5. Accuracy of Information

Eventedia Hub Limited takes reasonable steps to maintain accurate and relevant personal information.

You are responsible for ensuring that information provided to Eventedia is accurate, complete and up to date.

You may update applicable account information through your account settings or by contacting Eventedia Support.

6. Cookies and Similar Technologies

Eventedia may use cookies and similar technologies to:

• Maintain account sessions
• Remember preferences
• Improve website functionality
• Improve security
• Analyse platform usage
• Measure performance
• Improve user experience
• Support relevant communications

You may manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some Eventedia features.

7. Disclosure of Personal Information

Eventedia Hub Limited does not sell personal information.

Personal information may be disclosed where reasonably necessary for the operation of Eventedia or for legitimate purposes. Information may be shared with:

7.1 Event Organizers

Where necessary to facilitate an event, relevant information may be made available to the event organizer. The information shared will depend on the nature of the event and the service being provided.

7.2 Payment Providers

Information may be shared with payment providers for purposes including:

• Processing payments
• Confirming transactions
• Processing refunds
• Processing withdrawals
• Preventing fraudulent transactions
• Reconciling payments

7.3 Service Providers

Eventedia Hub Limited may use third-party providers for:

• Hosting
• Email
• SMS
• Payment processing
• Mapping
• Analytics
• Security
• Cloud services
• Customer support
• Communication services

Such providers may process information only for the purposes for which they have been engaged and subject to appropriate safeguards.

7.4 Affiliates

Where an affiliate referral results in an eligible transaction, information necessary to record the referral and calculate applicable commission may be processed.

7.5 Authorities and Legal Requests

Personal information may be disclosed where necessary to comply with a lawful request, legal obligation, court order, regulatory requirement, investigation or other legitimate legal process.

7.6 Business Transfers

If Eventedia Hub Limited undergoes a merger, acquisition, restructuring, financing, transfer of assets or similar transaction, relevant information may be transferred as part of that transaction, subject to appropriate protections.

8. International Processing

Some Eventedia service providers may operate or process information outside Zambia.

Where personal information is transferred or processed outside Zambia, Eventedia Hub Limited will take reasonable steps to ensure that appropriate safeguards are maintained.

9. Security of Personal Information

Eventedia Hub Limited takes reasonable technical and organizational measures to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Destruction
• Alteration
• Misuse
• Unlawful processing

Security measures may include:

• Access controls
• Authentication mechanisms
• Password protection
• Encryption where appropriate
• Secure payment processing
• Monitoring
• Logging
• Administrative controls
• Restricted access to personal information

No electronic system or method of transmission can be guaranteed to be completely secure.

10. Retention of Personal Information

Eventedia Hub Limited retains personal information for as long as reasonably necessary for the purposes for which it was collected. Information may be retained for purposes including:

• Providing services
• Maintaining accounts
• Completing transactions
• Maintaining financial records
• Preventing fraud
• Resolving disputes
• Maintaining security
• Enforcing agreements
• Meeting regulatory requirements

Where information is no longer required, Eventedia Hub Limited may securely delete, anonymize or otherwise dispose of it in accordance with its retention practices.

11. Your Rights

Subject to applicable requirements and reasonable verification procedures, you may have the right to:

• Request confirmation that your personal information is being processed
• Request access to personal information held about you
• Request correction of inaccurate information
• Request completion of incomplete information
• Object to certain processing
• Request restriction of processing
• Request deletion or erasure where applicable
• Request transfer of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information concerning the use and disclosure of your personal information
• Raise a concern or complaint regarding the handling of your information

These rights may be subject to lawful limitations.

12. Requests Concerning Personal Information

Requests concerning personal information may be submitted to:

Eventedia Hub Limited
Trading as: Eventedia
Chalala, Lusaka, Zambia
Email: support@eventedia.com
Phone: +260 570 640 89

Eventedia Hub Limited may request reasonable information to verify the identity of the person making a request.

13. Marketing Communications

Eventedia may send promotional communications concerning:

• Events
• Special offers
• Platform services
• News
• Promotions
• Other relevant information

You may unsubscribe from promotional communications using the unsubscribe option provided or by contacting Eventedia.

You may continue to receive essential communications relating to transactions, account security, tickets, payments and other services.

14. Children's Information

Eventedia does not knowingly collect personal information from children in circumstances where such collection is not permitted.

Where information relating to a child is required for an event or service, appropriate consent and safeguards shall apply.

If you believe that personal information has been collected improperly, contact Eventedia Support.

15. Third-Party Websites and Services

Eventedia may contain links to third-party websites, payment providers, social-media platforms and other services.

Eventedia Hub Limited is not responsible for the privacy practices, security or content of third-party services.

Users should review the applicable terms and privacy policies before using third-party services.

16. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You should immediately notify Eventedia if you suspect:

• Unauthorized access
• Loss of account credentials
• Suspicious activity
• Unauthorized transactions

Eventedia Hub Limited may take reasonable steps to secure or restrict an account where suspicious activity is identified.

17. Security Incidents

Where Eventedia Hub Limited becomes aware of a security incident involving personal information, appropriate measures will be taken to investigate, contain and address the incident.

Where notification is required, appropriate notification will be provided through available communication channels.

18. Changes to This Privacy Policy

Eventedia Hub Limited may update this Privacy Policy from time to time.

The updated version will be published on the Eventedia platform with a revised effective date.

Where appropriate, material changes may be communicated to users through the platform or other available communication channels.

19. Contact Us