Refund and Returns Policy

1. About This Policy

Eventedia is a product and digital platform operated by Eventedia Hub Limited.

Eventedia provides technology and ticketing services that connect event organizers with attendees.

This Refund and Returns Policy governs the handling of ticket refunds, cancellations, postponements, ticket changes and related payment matters on Eventedia.

The event organizer remains responsible for the organization and delivery of the event and for the event-specific refund conditions displayed to attendees.

2. General Refund Policy

Ticket purchases made through Eventedia are generally final and are not automatically refundable.

The refund conditions applicable to a particular ticket may depend on:

• The event organizer's refund policy
• The nature of the event
• Whether the event is cancelled
• Whether the event is postponed
• Whether the ticket is eligible for cancellation
• The applicable payment method
• The circumstances giving rise to the refund request

3. Organizer Refund Policy

An event organizer may establish specific refund conditions for an event. Such conditions may include:

• Refund deadlines
• Cancellation periods
• Non-refundable ticket categories
• Administrative charges
• VIP ticket conditions
• Transfer conditions
• Event-specific cancellation rules

The applicable event refund policy should be displayed or made available to attendees before purchase where appropriate.

4. Event Cancellation

Where an event is cancelled and no replacement event or alternative date is provided, eligible ticket holders may be entitled to a refund in accordance with the applicable event refund policy.

Where Eventedia processes the refund, the refund may be returned through the original payment method where technically possible.

5. Event Postponement or Rescheduling

Where an event is postponed or rescheduled, the organizer may:

• Honour existing tickets for the new date
• Offer replacement tickets
• Offer refunds where applicable
• Provide another reasonable arrangement

If the new date is unsuitable and the applicable refund conditions permit a refund, the attendee may submit a refund request.

6. Event Relocation

Where an event venue is changed, the organizer should communicate the change to affected attendees.

Depending on the circumstances and the applicable event conditions, attendees may be offered an alternative arrangement or refund.

7. Failure to Attend

Failure to attend an event does not automatically create a right to a refund.

Where an attendee does not attend an event, the ticket will generally remain non-refundable unless the applicable event policy provides otherwise.

8. Duplicate Payments

If an attendee believes that the same transaction was charged more than once, the attendee should contact Eventedia Support promptly.

The following information may be requested:

• Full name
• Email address
• Phone number
• Order number
• Transaction reference
• Amount charged
• Payment method
• Proof of payment

Eventedia Hub Limited will investigate the matter and determine the appropriate course of action.

9. Failed Transactions

Where a payment appears to have failed but an amount has been deducted from the user's account, the transaction may require verification with the relevant payment provider.

The user should retain the transaction reference and contact Eventedia Support.

10. Refund Processing

Once a refund has been approved, processing may depend on:

• Eventedia's internal processing
• The event organizer
• The payment provider
• Mobile-money systems
• Card-processing networks
• Banking institutions

Eventedia Hub Limited does not guarantee the exact time required for a third-party financial institution to reflect a refund.

11. Eventedia Fees

Where applicable, Eventedia platform fees, payment-processing charges, affiliate commissions or other charges may be treated separately from the ticket price.

The treatment of such charges during a refund will depend on:

• The reason for the refund
• The event organizer's refund policy
• The applicable transaction terms
• The payment provider
• The circumstances of the transaction

Any applicable non-refundable charge should be disclosed through the relevant transaction or event information. See the full Fees and Charges page for current rates.

12. How to Request a Refund

A refund request should be submitted as follows:

1. Review the event's refund policy.
2. Contact the event organizer where the organizer handles refunds directly.
3. Contact Eventedia Support where assistance is required.
4. Provide the order number and transaction information.
5. Provide any supporting documentation requested.
6. Allow reasonable time for the request to be reviewed.

13. Refund Review

Eventedia Hub Limited may review information from:

• The attendee
• The event organizer
• Payment providers
• Event records
• Ticket records
• Transaction records

A refund request may be declined where the applicable refund conditions have not been satisfied.

14. Ticket Exchanges

Eventedia does not guarantee ticket exchanges.

Where an organizer permits an exchange, the exchange will be subject to the organizer's conditions and available ticket categories.

15. Ticket Transfers

Ticket transfers are not automatically permitted.

Where transfers are enabled, Eventedia or the event organizer may impose verification requirements to prevent fraud and unauthorized use.

16. Donations

Donations made through Eventedia are generally treated separately from ticket purchases.

The availability of refunds for donations may depend on the circumstances of the transaction and the applicable fundraising conditions.

17. Eventedia's Role

Eventedia Hub Limited provides technology and transaction-support services.

Eventedia does not organize or control every event listed on the platform and therefore cannot guarantee:

• Event attendance
• Event quality
• Organizer performance
• Venue conditions
• Event cancellation decisions
• Organizer refund decisions

Eventedia may assist attendees and organizers in resolving transaction-related issues where appropriate.

18. Policy Changes

Eventedia Hub Limited may update this Refund and Returns Policy from time to time.

Changes will be published on the platform with the applicable effective date.

19. Contact Us

For refund, return or ticket-related assistance:

Nothing in this Policy is intended to remove or restrict any right or protection that cannot lawfully be excluded.