Terms of Service

1. About Eventedia

Eventedia is a product and digital platform operated by Eventedia Hub Limited.

Eventedia provides online event discovery, ticketing, event management, event promotion, affiliate, vendor, fundraising and related digital services.

Throughout these Terms, “Eventedia,” “we,” “us,” and “our” refer to Eventedia Hub Limited, trading as Eventedia, unless the context requires otherwise.

These Terms and Conditions govern access to and use of the Eventedia platform, including event discovery, ticketing, event creation, event promotion, affiliate services, vendor services, fundraising features and other services made available through Eventedia.

By accessing, registering for, purchasing through or otherwise using Eventedia, you agree to be bound by these Terms and Conditions.

2. Acceptance of Terms

By creating an account or using Eventedia, you confirm that:

• You have read these Terms
• You understand these Terms
• You agree to comply with them
• The information provided by you is accurate to the best of your knowledge

Where you use Eventedia on behalf of an organization, business or other entity, you confirm that you have authority to act on its behalf.

3. User Accounts

Certain Eventedia services require an account.

Users must provide accurate and current information when creating an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Securing access to your account
• All activity performed through your account
• Providing accurate account information
• Immediately reporting unauthorized access or suspicious activity

You must not:

• Create an account using false information
• Impersonate another person
• Use another person's account without authorization
• Create multiple accounts for fraudulent purposes
• Attempt to bypass account restrictions

4. Event Organizers

Event organizers are responsible for the events they publish through Eventedia.

An organizer is responsible for ensuring that event information is:

• Accurate
• Complete
• Current
• Lawful
• Not misleading
• Consistent with the actual event

Organizers are responsible for:

• Event planning
• Venues
• Event operations
• Event personnel
• Required permissions and approvals
• Event safety
• Ticket terms
• Refund policies
• Event cancellation
• Communication with attendees
• Compliance with applicable requirements
• Delivery of the event as advertised

Eventedia does not assume responsibility for the physical organization or operation of an event merely because the event is listed on the platform.

5. Event Listings

Eventedia may review, approve, reject, restrict, suspend or remove event listings.

An event may be removed or restricted where Eventedia reasonably believes that the event:

• Contains fraudulent information
• Violates these Terms
• Violates platform policies
• Infringes third-party rights
• Creates a security or safety concern
• Involves unlawful activity
• Misuses Eventedia services
• May expose Eventedia or its users to material risk

6. Ticket Purchases

When purchasing a ticket through Eventedia, you agree to:

• Provide accurate information
• Pay the displayed amount
• Review the event information before purchase
• Review applicable ticket conditions
• Review applicable refund conditions
• Use the ticket only in accordance with its terms
• Keep your ticket and order information secure

A ticket may be cancelled, invalidated or restricted where the transaction is fraudulent, reversed, duplicated or otherwise invalid.

7. Ticket Verification

Eventedia may provide ticket-scanning or ticket-verification services.

Organizers and authorized ticket scanners may verify:

• Ticket validity
• Ticket status
• Order information
• Entry status
• Other information necessary to authenticate admission

Users must not duplicate, alter, resell fraudulently or otherwise misuse Eventedia tickets.

8. Eventedia Fees

Eventedia may charge fees for services including:

• Ticket sales
• Event listings
• Withdrawals
• Event promotion
• Affiliate services
• Other platform services

Applicable fees will be displayed or communicated through the platform.

Fees may be deducted automatically from applicable transactions or organizer balances.

9. Current Platform Fees

Unless otherwise stated by Eventedia:

Eventedia may update these rates in accordance with its Fee Schedule. See the full Fees and Charges page for details and worked examples.

10. Payments

Eventedia may support payment methods including:

• Airtel Money
• MTN Money
• Zamtel Money
• Visa
• Other payment methods introduced through the platform

Payments may be processed by third-party payment providers.

Eventedia Hub Limited is not responsible for delays, interruptions, rejected payments or technical failures caused by external payment systems.

11. Organizer Balances

Amounts credited to an organizer may be subject to deductions including:

• Platform fees
• Affiliate commissions
• Refunds
• Reversals
• Withdrawal fees
• Chargebacks
• Transaction adjustments
• Other disclosed deductions

Eventedia may place a temporary hold on funds where necessary to investigate:

• Suspicious transactions
• Fraud
• Refunds
• Chargebacks
• Disputes
• Account security issues
• Other material risks

12. Withdrawals

Funds generated from ticket sales for an event become eligible for withdrawal once the event has taken place, rather than immediately after a ticket is sold. Organizers may then request withdrawal of eligible funds through available Eventedia withdrawal methods.

This approach exists because Eventedia's Refund and Returns Policy allows attendees to request a refund up to 7 days before an event. Holding organizer proceeds until the event date allows any eligible refund requests to be processed before funds are released, which protects attendees, reduces the risk of an organizer being asked to return funds already withdrawn, and reduces financial risk to the platform.

A withdrawal may be subject to:

• Minimum withdrawal requirements
• Applicable withdrawal fees
• Account verification
• Transaction verification
• Security checks
• Processing periods
• Payment-provider requirements

Eventedia may delay a withdrawal while an account or transaction is being reviewed, or while an event remains within its applicable refund window.

See the Fees and Charges page for the current withdrawal fee, and the Refund and Returns Policy for full refund eligibility details.

13. Event Boosting

Event organizers may purchase promotional placement through Eventedia's Top Events feature.

A boost is subject to:

• Payment confirmation
• Event eligibility
• Available promotional space
• The applicable boost period
• Eventedia's platform rules

The current standard boost period is 30 days and the standard boost fee is K500.

Eventedia currently provides up to four Top Events promotional positions.

A boost does not guarantee:

• Ticket sales
• Attendance
• Revenue
• Engagement
• Search ranking
• Any particular level of exposure

14. Affiliate Programme

Eventedia may provide an affiliate programme allowing approved users to promote events using referral links.

Where an eligible ticket sale is attributed to an affiliate, the affiliate may receive a commission based on the applicable commission rate.

Affiliate commissions may be withheld or reversed in cases involving:

• Refunds
• Cancelled transactions
• Fraud
• Duplicate transactions
• Invalid referrals
• Self-referrals
• Manipulation
• Abuse of the affiliate system

15. Donations and Fundraising

Where enabled, Eventedia may allow organizers to receive donations through eligible events.

Organizers are responsible for providing truthful information concerning the purpose of fundraising activities.

Eventedia may suspend or remove fundraising activities where there are reasonable concerns regarding:

• Fraud
• Misrepresentation
• Misuse of funds
• Unauthorized fundraising
• Other serious concerns

16. User Content

Users may submit content including:

• Event descriptions
• Images
• Videos
• Comments
• Reviews
• Promotional material
• Logos
• Business information
• Other content

You remain responsible for content submitted through your account.

By submitting content to Eventedia, you grant Eventedia Hub Limited a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, distribute and use the content as reasonably necessary to operate, maintain, market and improve the platform.

You confirm that you have the necessary rights and permissions to submit such content.

17. Prohibited Content

You must not upload or publish content that:

• Is fraudulent
• Is misleading
• Is unlawful
• Infringes intellectual-property rights
• Contains malicious software
• Promotes unlawful activity
• Harasses or threatens others
• Misuses another person's personal information
• Fraudulently represents an event
• Violates Eventedia policies

18. Intellectual Property

Eventedia's software, platform design, branding, logos, graphics, text, trademarks and other materials are owned by or licensed to Eventedia Hub Limited unless otherwise stated.

You must not reproduce, modify, distribute, sell, lease or commercially exploit Eventedia intellectual property without authorization.

19. Prohibited Activities

You must not:

• Circumvent Eventedia fees
• Manipulate ticket sales
• Create fraudulent transactions
• Abuse affiliate systems
• Create fake accounts
• Attempt unauthorized access
• Interfere with platform operations
• Introduce malicious software
• Scrape or copy platform data without authorization
• Attempt to reverse engineer restricted platform components
• Sell fraudulent tickets
• Misrepresent events
• Use Eventedia for unlawful purposes
• Attempt to compromise the security of the platform

20. Account Suspension

Eventedia may suspend, restrict or terminate an account where it reasonably believes that the account:

• Violates these Terms
• Is involved in fraudulent activity
• Creates a security risk
• Is being used unlawfully
• Abuses Eventedia services
• Causes material harm to Eventedia or other users

Where appropriate, Eventedia may provide notice and an opportunity to resolve the matter.

21. Termination

A user may stop using Eventedia at any time.

Account closure does not automatically cancel outstanding transactions, obligations, refunds, disputes, financial records or other matters that arose before termination.

Sections that by their nature should continue after termination shall remain effective.

22. Third-Party Services

Eventedia may integrate third-party services including:

• Payment providers
• Mapping services
• Email providers
• SMS providers
• Analytics services
• Hosting providers
• Authentication services
• Other technology providers

Third-party services may operate under their own terms and policies.

Eventedia Hub Limited does not control the operation of third-party services and is not responsible for their independent policies or failures.

23. Electronic Communications

You agree that Eventedia may communicate with you electronically through:

• Email
• SMS
• Website notifications
• In-platform notifications
• Other electronic communication methods

Electronic records, confirmations, notices and transactions may be used and retained for legitimate operational, evidentiary and administrative purposes.

24. Privacy

Your use of Eventedia is subject to the Eventedia Privacy Policy.

The Privacy Policy explains how personal information is collected, used, stored and disclosed.

25. Platform Availability

Eventedia aims to provide a reliable service but does not guarantee uninterrupted availability.

The platform may occasionally be unavailable because of:

• Maintenance
• Technical failures
• Security incidents
• Network failures
• Payment-provider interruptions
• Third-party service failures
• Circumstances beyond Eventedia's reasonable control

26. Disclaimer

Eventedia provides a technology platform and does not guarantee:

• That every listed event will take place
• The quality of an event
• The performance of an organizer
• The safety of an event
• The accuracy of every user-submitted listing
• The availability of every ticket
• The uninterrupted availability of the platform
• The continued availability of any particular third-party service

Users should review event information carefully before making a purchase.

27. Limitation of Liability

To the maximum extent permitted by applicable requirements, Eventedia Hub Limited shall not be liable for indirect, incidental, consequential, special or punitive losses arising from the use of the platform.

Nothing in these Terms shall exclude or restrict liability that cannot lawfully be excluded or restricted.

28. Indemnification

To the extent permitted by applicable requirements, you agree to indemnify and hold Eventedia Hub Limited, its officers, employees, contractors, affiliates and service providers harmless from claims, losses, liabilities, costs and expenses arising from:

• Your violation of these Terms
• Your unlawful conduct
• Your event or user content
• Your infringement of third-party rights
• Your misuse of the platform
• Your violation of the rights of another person

29. Disputes

Where a dispute arises between an attendee and an event organizer, the parties should first attempt to resolve the matter directly.

Eventedia may assist with communication or transaction information where appropriate but does not automatically assume responsibility for disputes arising from the organization or delivery of an event.

30. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia.

Any dispute arising from these Terms or the use of Eventedia shall be subject to the jurisdiction of the appropriate courts of the Republic of Zambia, unless otherwise agreed or required.

31. Changes to These Terms

Eventedia Hub Limited may amend these Terms from time to time.

Updated Terms will be published on the Eventedia platform and will include a revised effective date.

Where appropriate, users may receive notice of material changes.

Continued use of Eventedia following the effective date of revised Terms constitutes acceptance of the updated Terms, subject to applicable requirements.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted.

33. Entire Agreement

These Terms, together with the Eventedia Privacy Policy, Refund and Returns Policy, Fee Schedule and any other policies expressly incorporated into them, constitute the principal terms governing your use of Eventedia.

34. Contact Us